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what kinds of things should you say / not say when making a

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what kinds of things should you say / not say when making a complaint?用英语回答
what kinds of things should you say / not say when making a complaint?用英语回答,不用太长
明天就要用了,
what kinds of things should you say / not say when making a
Politely,when you are making a complaint,you should say "excuse me" or "can i give my opinion?",but you should not say very irritating words~